Registrar’s Department Monthly Seminar

Theme: Achieving Employee and Customer Satisfaction: The Role of Organisational Justice in Higher Education Institutions
Mrs. Deborah Afful
Deputy Registrar, Human Resource
University of Education, Winneba (UEW)

Abstract

Organizational prejudice has been identified to contribute greatly to employee dissatisfaction and turnover intentions. This presents higher education institutions with unfavorable challenges that negatively impact customer satisfaction and achievement of the vision. Through the lens of organizational justice theory, the paper argues that employee satisfaction is largely dependent on adherence to procedural, interactional, and distributive justice. The positive impact of employee satisfaction on consumer satisfaction has been established in the literature. However, the paper is of the view that employee engagement with customers can positively or negatively influence the relationship between employee satisfaction and consumer satisfaction. Hence, the paper sought to examine the impact of organizational justice on employee satisfaction in higher educational institutions. The outcomes are to contribute to professional practice as well as to enlighten managers of higher education institutions on the effect of inequity and to curb the surge in organizational injustice.

Theme: Compliance with Data Protection Regulation: The Case of UEW
Baaba Bonuedie
University Archivist

Abstract

Since the passage of the Data Protection Act, 2012 (Act 843) in Ghana, there have been increasing efforts by Ghana’s Data Protection Commission towards the registration of various public and private institutions. This effort is to enable the Commission to regulate how such institutions handle personal data. It is also to encourage them to take positive steps towards establishing a privacy programme that guarantees proper safeguarding of personal data as well as respecting the privacy of their stakeholders. The Commission’s campaign gained acceptance, and a 2021 publication on pages 56 to 59 in the Daily Graphic on Wednesday, July 28, provided a list of over one thousand (1000) institutions, including educational and research institutions, that are compliant with the data protection regulation.  This paper explored the concept of data protection, Ghana’s Data Protection Act, 2012 (Act 843), the status of UEW in terms of breaches and amnesty, the registration process, training and certification of staff, and fees and charges approved by parliament, together with a budget. The paper concluded that the introduction of new regulations and the understanding of the value of personal data require the need to focus on protecting personal data and information rather than simply accumulating it. It recommended that UEW needs to continuously ensure that regulatory requirements for data protection are met.