State of public transport services to Ghana's disability population: Lessons from public transport operators in the Accra Metropolitan Assembly

Access to public transport services is crucial to the enjoyment of various life-enhancing opportunities by persons with disabilities (PWDs). However, the attainment of such services is confronted with varying levels of difficulties due to the non-conformity between transport service delivery and PWDs' needs. While many players like transport operators and vehicle manufacturers contribute to the delivery of transport services, this study examines the responsiveness of public transport operators to the travel needs of commuters with disabilities in Accra. Using a qualitative research approach, 24 public transport operators were conveniently sampled from 3 popular and busy transport terminals in Accra, the capital city of Ghana. Thematic content analysis was employed using key constructs that emanated from the transcripts. The findings reveal that none of the public transport providers/operators had any knowledge of Ghana's Disability Act of 2006 and its transport provision. By this, all activities tailored to the disability population were generally informed by common sense despite refuting calls to acquire disability-friendly vehicles or support systems. It is recommended that sensitization on the transport provision of Ghana's Disability Act should be heightened by the Ministry of Transport given its ability to improve transport services to the disability population.