Leader–member exchange and work–family conflict; the moderating role of emotional intelligence and supervisory support

Purpose – This study sought to examine the interactional effect of emotional intelligence (EI) and supervisory
support (SS) in the relationship between leader–member exchange (LMX) and work–family conflict (WFC).
Design/methodology/approach – The study adopted the survey research design, where 286 employees in the
Ghanaian financial services sector were sampled for this study. The data retrieved from the respondents were
quantitatively analyzed using descriptive and inferential statistics with the aid of IBM SPSS Statistics (Version
26.0), SmartPLS (Version 4.0) and the Hayes PROCESS macro.
Findings – As hypothesized, this study revealed that LMX positively and significantly relates to WFC, while EI
and SS significantly moderated the relationship between LMX and WFC.
Practical implications – The findings of this study revealed the need for organizations to develop and
implement policies that promote good leadership among employees.
Originality/value – This study fills the research gap in the Ghanaian financial service sector regarding the
moderating effect of supervisory support and emotional intelligence in the nexus between leader–member
exchange and employees’ work–family conflict.