Administrative reforms in the Ghanaian public services for government business continuity during the COVID-19 crisis

The COVID-19 pandemic caused significant disruptions to public service delivery but heightened citizens demand for services. We examined public sector reforms implemented in the Ghanian public sector to ensure public service continuity during the COVID-19 pandemic. Using content analysis and key informant interviews we found that reforms such as flexible working schedule, redesign of offices, directorates, and installations of equipment, online monitoring and assessment of targets, and conducting services online were instrumental in ensuring the continuity of government business. We recommend that public sector managers should allocate adequate resources to digital-based public sector reforms to better prepare for wicked transboundary human threats such as Covid-19