Supply Chain Resilience and Organisational Performance: The Role of Business Analytics Capability and Data-Driven Culture

The purpose of this paper is to examine the effect of business analytics capability on firm performance using the mediated-moderated roles of supply chain resilience and data-driven culture in multiple industries in Ghana. The study adopted a blend of descriptive and explanatory designs. A sample size of 250 practitioners in various industries was purposively selected. Data was analysed using descriptive and inferential statistics. The study revealed that business analytics capability, supply chain resilience, and data-driven culture significantly influence firm performance. The finding further showed that business analytics capability and data-driven culture significantly influence supply chain resilience. Supply chain resilience significantly mediates the link between business analytics capability and firm performance. Further, the result indicated that data-driven culture insignificantly moderates the link between business analytics capability and supply chain resilience but significantly influences the link between business analytics capability and firm performance. The findings of the paper highlight the essential relationship between analytical capability, supply chain resilience, and organisational culture in influencing firm performance. To improve firm performance, organisations should prioritise investments in analytics and build a data-driven culture, with the awareness that supply chain resilience serves as a critical mediator in this connection, contributing to overall resilience and success.